FAQ

Have a question about Tegrity? Chances are good that you’ll find the answer here in this handy FAQ.

System

Q: Is Tegrity a cloud-based system?

A: Yes, Tegrity is a cloud-based solution. However, if an institution prefers that content reside on campus, a local storage and delivery option is available.

Q: Does Tegrity use industry standard technology and formats?

A: Tegrity uses industry standard technology and formats wherever possible throughout the service. A typical Tegrity recording consists of multiple parts, all of which are in standard formats. The Tegrity player then combines all of these parts into a rich and interactive playback experience for students – with the aim of maximizing their study efficiency. Furthermore, the components of a Tegrity recording can be viewed through any standard media player; and recordings can be downloaded individually or archived on a DVD and saved forever.

Q: Is the system ADA Section 508 compliant?

A: Yes, Tegrity allows for closed captioning and is compatible with JAWS screen readers. We've also seen instructors use one of the video feeds to record a sign language interpreter. Contact Tegrity for detailed documentation on our ADA Section 508 compliance.

Q: Does Tegrity integrate with course management systems such as BlackBoard, Moodle, etc?

A: Tegrity integrates with all the major course management systems. Institutions can also integrate with multiple CMS/SIS-based authentication authorities if needed, such as when individual schools are using different systems, or when migrating from one to another.

Q: Is the license priced by number of computers or number of enrolled students, etc.?

A: Tegrity offers two pricing models; one is FTE based, while the other is based on the number of hours of recording.

Q: How are closed captions created?

A: Tegrity offers a number of options for creating closed captions. Tegrity has teamed up with a number of external providers to offer completely automated closed captioning capabilities. In this scenario, an instructor must simply request closed captions, and once approved by an administrator at the institution, the rest is handled completely automatically via an electronic connection to the preferred external provider. Other options exist for instructors to manually import closed captions based on an easy to use format that creates time stamps for the imported captions.

Management/Administration

Q: Can recordings and specific recorders be monitored centrally?

A: Yes, those with administrator privileges can monitor specific recordings and recorders from a central administrative interface.

Q: Does Tegrity “synchronize” with our student data residing in the CMS/SIS?

A: No, Tegrity doesn’t use a second database, and therefore doesn’t require any synchronizations. Rather, each time a user logs in, Tegrity pings the CMS/SIS in order to determine that user’s enrollment and associated role (instructor, student, teaching assistant). This way, error-prone and data-intensive synchronizations are avoided altogether.

Q: In order to keep the users, courses and associated roles up to date in Tegrity, are periodic import/exports required?

A: No, Tegrity’s AAIRS™ integration technology establishes a real-time connection to your institution’s CMS/SIS, so when changes are made to the CMS/SIS, that change is immediately reflected in Tegrity.

Q: Can the Tegrity interface be customized to reflect our institution’s brand?

A: Yes, many aspects of the interface can easily be customized, including the color scheme, logo, messaging and images.

Q: What kind of reports are available?

A: Tegrity offers summary and detailed reports on viewing and recording activity. Furthermore, these reports go down to the user-level, enabling such reports as the Outcomes Analysis report, which ties usage to grades. This provides institutions with the ability to measure quantitatively the impact that Tegrity is making on student achievement.

Recording

Q: Does an instructor need to be connected to the Internet in order to record?

A: No, an Internet connection is not required to record; however, the recording will not be accessible to students until a network connection is available in order to upload the recorded content.

Q: Does the Tegrity system allow for live streaming in addition to playback of recorded lectures on-demand?

A: Yes, if the institution enables the feature, the instructor can webcast a class live simply by clicking the “Webcast” checkbox prior to initiating a recording. There is no additional cost for the webcasting capability.

Q: Is it possible to edit recordings?

A: Yes, editing is possible before and after the recording has been uploaded.

Q: What type of recording equipment is required?

A: The minimum requirement for making a Tegrity recording is a PC or Mac with a microphone. A webcam can be used to capture instructor video. That being said, some institutions choose to integrate Tegrity with standardized media room environments. In other words, Tegrity is extremely flexible in terms of what is required to make a recording.

Q: How many video inputs can be connected at a time? And what types of inputs are acceptable? RCA, HDMI, etc.

A: More than two video sources can be connected, although only two can be recorded simultaneously. The type of video inputs don't matter as long as the computer recognizes them through one of its inputs.

Q: Do instructors have to start the recordings themselves or can they be scheduled to start and stop automatically?

A: Both options are available – Instructors can start the recordings themselves or they can be scheduled centrally by an administrator of the system.

Q: Can Teaching Assistant's or staff record content for courses where they are not the primary instructor?

A: Yes, users can be setup as teaching assistants in order to access certain capabilities within a course.

Playback

Q: Are the recordings searchable?

A: One of the great features of Tegrity is the Search Anything™ functionality. Any text that is shown on the screen for 20 seconds or more is automatically recognized by Tegrity and will become searchable by students during review. An audio search capability is also included.

Q: How do students and instructors access Tegrity recordings?

A: Recordings can be accessed through links in the Institution’s CMS/SIS or directly through the Tegrity instance. Most institutions setup access to Tegrity via the course management system.

Q: Can recordings be viewed on mobile devices?

A: Yes, Tegrity recordings can be viewed on just about any computer, mobile device or MP3 player; and native mobile applications for the iPod Touch, iPhone, iPad and Android devices allow for a rich viewing experience on these specific platforms.